Up the mountain together - safely!

safety measures in THE ski area

FFP2 Masks: are compulsory in all enclosed travel equipment such as gondolas and covered chairlifts for persons age 15 and older. Furthermore, FFP2 Masks are compulsory in all enclosed lift areas e.g. toilets, self-service areas, ski depots, shops, etc. and in all queuing/boarding areas in front of the ticket desks and the entrances and exits. Wearing a mask i.e. a mouth-nose-protection mask or a tube scarf is mandatory for children aged 7 to 14 years. Children under 6 years of age are not required to wear a mask.

FFP2 Masks are sold at the cash desks.

All gondola lifts will operate at a maximum of 50% capacity. This means that a total of 4 people will be transported in an 8-seater gondola and 3 people in a 6-seater gondola. Families are excluded from these regulations. Should this result in slightly longer waiting times, we kindly ask you for your understanding. In all Ski Juwel gondolas the travel time is below the critical 15 minutes. In order to keep travel time as short as possible, the lifts will generally operate at a higher speed.

• Disinfecting gondola cabins:
  The gondola cabins are regularly disinfected using cold atomisation processes. Regardless of any disinfection measures, all gondolas have windows that remain open for continuous ventilation.
• Notices and disinfectant dispensers: 
  Notices indicating the rules of conduct are posted at all boarding areas and disinfectant dispensers are provided for at the mountain and valley feeder lift stations.
• Intercoms and cashless payments:
  All ticket counters have intercoms and accept cashless payments.
• Staff adhere to preventive measures:
  Face masks are also compulsory for all staff who interact with the general public.

Staffs' temperature is taken on a daily basis. Furthermore, a certified institute carries out scheduled and event-related Covid-19 tests on staff.

INFORMATIONS ABOUT TRAVEL WARNINGS

• Informations about travel warnings for Tyrol

SKI JUWEL GUARANTee for season passes

Ski Juwel Alpbachtal Wildschönau season ski pass: 
We would like to offer our guests the greatest possible security before the start of the winter season pass sales. We have decided on a transparent and partnership-based refund system.

1. In the event of closure of the entire ski area in accordance with the Covid-19 laws or regulations by the Austrian authorities, the resulting days which cannot be consumed will be reimbursed on a pro rata winter season pass price basis of 0.775% per day. This corresponds to € 3,58 per day for a season pass for adults sold at the presale rate of € 462.00.
   The percentage is based on 129 winter season days (4th December 2020 – 11th April 2021). 
2. The same rule applies in the event of an official border closure or travel warning by the country of origin in connection with Covid-19 for our region. If the season ticket has been used at least once during the above-mentioned border closure or travel warning period or if there is an exception that allowed the use of the season ticket, any right to a refund will become void.
3. Refunds will be processed at the end of the winter season, as in the event of a possible Covid-19 conditional closure, there is the possibility that the ski area will reopen. Reimbursement requests can be sent in writing to the respective company after the end of this winter season.

Ski Juwel Alpbachtal Wildschönau annual pass: 
With regard to refunds, the same rules apply to the annual ticket as to the season ticket. Refunding is based on the winter season ticket prices.

Refunds are calculated on the prices of the winter season passes.

Please note:
Regarding refunds for the interconnected Snow Card Tirol and SuperSkiCard ski passes, please visit the respective websites.

Online tickets and vouchers shop

Online tickets and vouchers shop:
Visit the online ticket shop to buy your ski pass or top up your keycard. Please bear in mind postage can take several days. We guarantee utmost security! Unredeemed ski passes retain their value to 100%. The credit can be redeemed at a later date, e.g. for a ski pass for the following season. The same terms apply to gift vouchers.

ski juwel guarantee for multiday ski passes

Ski Juwel Alpbachtal Wildschönau multiday ski passes:
In the event of a Covid-19 enforced closure of the entire ski area by the Austrian authorities, resulting in multiday ski pass unused days refunds will be granted. E.g. in the case of a 6-day ticket where only 4 days could be consumed due to an official Covid-19 ski area closure, the difference between the 6-day and the 4-day ticket will be refunded.

ONLINE SKI TICKET-SHOP & ONLINE VOUCHERS-SHOP

Online tickets and vouchers shop:
Visit the online ticket shop to buy your ski pass or top up your keycard. Please bear in mind postage can take several days. We guarantee utmost security! Unredeemed ski passes retain their value to 100%. The credit can be redeemed at a later date, e.g. for a ski pass for the following season. The same terms apply to gift vouchers.

SAFETY RULES IN THE SKI BUSES

• Face covering:
  are compulsory in all ski buses.
• Capacity increase:
  where indicated for - according to experience - particularly during busy schedule times the capacity can be increased by using more buses.
• Disinfection
  The buses are regularly disinfected. 

SAFETY RULES for EATERIES, RESTAURANTS

Given the current situation, the Austrian Federal Government has decided to enforce a provisional closure of all gastronomic venues until January 24, 2021. It is supplemented by the so-called "Take Away" directive issued by the Tyrolean government on December 22, 2020, according to which it is not possible to pick up food and drinks from ski huts. This is possible at business premises that can be reached by car, i.e. in the valley area.

The following rules and regulations do not apply until the reopening of the catering trade

Following detailed talks with our catering businesses in the ski area and based on the currently valid legal requirements, the following regulations and safety measures apply:

• Face coverings:
  Please wear your face covering when walking to and from your table and while you are in the free-flow area. Wearing a face mask is also required when walking to the toilet facilities. Face coverings are not required while you are seated at your table.
  
  In the restaurant areas with waiter service, please wear your face mask when walking to and from your table and when walking to the toilet facilities. Face coverings are not required while you are seated at your table.
   
• Table spacing and disinfection
  The legally stipulated seating capacity per table and table spacing, or appropriate partitioning devices (e.g. glass pane, ...) are installed in all restaurants and catering venues. All tables are regularly disinfected. Furthermore, disinfectant dispensers are installed for hand disinfection.
  
  The queuing areas are organised in such a way that appropriate distance keeping is assured for.
• Compulsory registration
  Registration is compulsory for guests in all restaurants and catering businesses. Guests are able to check in to a venue quickly and conveniently by scanning a QR code displayed at the entrance to the restaurants and catering businesses or at the table. The gathered data is 100% data protection compliant. Alternatively, one can also register by filling in a form.
• Après ski bars & pubs
  There will be no après-ski atmosphere in the bars & pubs this year. Guests are served at their table to subtle background music. The above rules regarding mouth-and-nose protection, table spacing, disinfection and compulsory registration also apply in the bars and pubs.  Consumption while standing or directly at the bar is not permitted
• Employee safety
  All staff in contact with guests are obliged to wear face masks. All  employees in restaurants and catering businesses are tested for Covid-19 at the start of the season. Tests are carried out regularly during the season.
  
  Find a list of catering businesses in the ski area!

SAFETY RULES FOR SKI SCHOOLS

Based on the latest information, only private lessons may take place; thus, group lessons are currently not permitted. For more information, please contact the respective ski school directly.

The following rules and regulations do not apply until further notice.

Following detailed talks with the ski schools in the region and based on the currently valid legal requirements, the following regulations and safety measures apply. 

• Face coverings:
  Please wear your face mask in all ski school indoor areas. The sales points will be equipped with partition screens and hand disinfection dispensers will be provided for guests entering and leaving the premises.
• Keeping a safe distance
  If a safety distance of 1,5 metres cannot be maintained between staff and guests, a face covering must be worn.
  
  Ski school lessons starting times will be adapted if possible and announced in due time.
  
  The separate ski school assembly points ensure for uncrowded areas and make it possible to maintain a safe distance.
• Group sizes
  Group sizes are kept as small as possible. The maximum group size is 10 persons. The choice of private skiing lessons for adults will be increased.
• Book and reserve online
  Please make use of the online booking facilities offered by the various ski schools or book by phone or E-Mail.
• Registrations and contact tracing
  The following data is collected from all guests in compliance with data protection: Name, mobile phone number, accommodation or address, E-Mail. This enables us to contact you quickly in case of an emergency.       
• Employee safety
  All staff in contact with guests are obliged to wear face masks. All employees in ski schools are tested for Covid-19 at the start of the season. Tests are carried out regularly during the season.
  
  Find details regarding ski schools!

SAFETY RULES FOR SKI HIRE & SPORTS SHOP BUSINESSES

Based on the latest information, repair & service work may be carried out and ski rental is permitted. Trading is only possible under certain conditions. Further information can be obtained directly from the respective sports dealer / ski rental.

Following detailed talks with the ski hire and sports shop businesses in the region and based on the currently valid legal requirements, the following regulations and safety measures apply.

• Face coverings:
  Please wear your face mask in all ski hire and sports shop businesses. The sales points will be equipped with partition screens and hand disinfection dispensers will be provided for guests entering and leaving the premises.
• Keeping a safe distance and avoiding crowded areas
  Opening times will be flexible, especially in the morning. The aim is to monitor the flow of customers. In the event of increased demand access may be limited to avoid congestion.
• Disinfection of hire equipment and the shop areas
  As in the past, the rental equipment is regularly disinfected and a disinfection protocol is kept. There are regular disinfection measures in the shops and ski lockers.  
• Book and reserve online
  Please make use of the online booking facilities (discounted rates) offered by the various ski hire and sports shops or book by phone or E-Mail. The aim is to be able to plan the flow of customers better and avoid congestions.
• Registrations and contact tracing
  Register quickly and conveniently by scanning a QR code displayed at the shop entrance. The gathered data is 100% data protection compliant. Alternatively, one can also register by filling out a form. The following data is collected from all guests in compliance with data protection: Name, mobile phone number, accommodation or address, E-Mail. This enables us to contact you quickly in case of an emergency.         
• Employee safety
  All staff in contact with guests are obliged to wear face masks. All employees in ski hires and sport shops are tested for Covid-19 at the start of the season. Tests are carried out regularly during the season:
  
  Find details regarding ski hire!

SAFETY RULES FOR EVENTS

• Unfortunately, most of this winters' events in the ski area have had to be cancelled. Selected events such as the Open Faces Freeride Contest will be held under the strictest security measures or under the supervision of a Covid-19 representative. In addition, modern technologies such as online streaming will be used.
  
  Find winter 2020/21 events!

Highlights

Due to the current situation, the following highlights will not take place in the winter 2020/21 season: 

• Piste basher co-pilot on the Reither Kogel
• Ski Shows -  Alpbachtal & Wildschönau
• Alpbachtaler Lauser-Sauser Alpine coaster on the Wiedersberger Horn

WHO CAN I TURN TO IF I HAVE A QUESTION?

• contact form 
• by E-Mail: info@skijuwel.com
• by telephone Bergbahn Alpbachtal office: +43 5336 5233
• by telephone Bergbahn Wildschönau office: +43 5339 5353