9°/11°
COVID-19 INFORMATION
Up the mountain together - safely!
Current Ski Juwel Alpbachtal Wildschönau winter season information
This page is constantly updated and amended.
The current legal terms and rules apply.
Subject to change.
21st September 2020
DEAR SKI Juwel Alpbachtal Wildschönau FRIENDS!
The Ski Juwel Alpbachtal Wildschönau will kick off the 2020/21 winter season on 4th December. We can't wait to see you!
The safety and health of our guests, staff and partners is the highest priority in the Ski Juwel Alpbachtal Wildschönau. This means all requirements regarding Covid-19 imposed by the authorities will be strictly adhered to and implemented. Binding guidelines have not yet been issued by the government. Therfore the Ski Juwel Alpbachtal Wildschönau partners have taken a decision on clear regulations and safety measures in the ski area.
We will do everything in our power to provide safe and relaxing holidays in the Ski Jewel Alpbachtal Wildschönau. We have put together the most important information, guidelines and measures concerning Covid-19 for you. If you have any queries please don't hesitate to contact us.
General information:
All our measures are taken for the health and comfort of our guests, employees and partners. We see ourselves as your reliable partner and have set ourselves the goal of ensuring a high degree of possible safety as a prerequisite for a relaxed and trouble free winter holiday experience in our ski area. In order to achieve this, we also need the fullest support of our guests and partners – please be respectful and considerate when interacting socially act responsibly in order to avoid the spread of the virus!
safety measures in ski areas
- Face masks:
in Austria, ski lifts are affiliated to the public transport system. Correspondingly, face masks are compulsory in all enclosed travel equipment such as gondolas and covered chairlifts. This means ski lifts can be used to their usual capacity – e.g. 8 people in an 8-seater gondola, 6 people on a 6-seater chair).
Furthermore, face masks are compulsory in all enclosed lift areas e.g. toilets, self-service areas, ski depots, shops, etc. and in all in all queuing/boarding areas in front of the cash desks and the entrances and exits.
According to current standards, alternatives to the single-use face masks such as neck gaiters, balaclavas, bandanas, buffs, tube scarves, etc. are also accepted. It is important that mouth and nose are completely covered to prevent the spread of droplets when speaking, coughing and sneezing. Neck gaiters/buffs are sold at the ticket counters and sports shops.
- Disinfecting gondola cabins:
the gondola cabins are regularly disinfected using cold atomisation or micro dry steam processes. Regardless of any disinfection measures, all gondolas have windows that remain open for continuous ventilation. - Notices and disinfectant dispensers:
notices indicating the rules of conduct are posted at all boarding areas and disinfectant dispensers are provided for at the mountain and valley feeder lift stations. - Intercoms and cashless payments:
all ticket counters have intercoms and accept cashless payments. - Staff adhere to preventive measures:
face masks are also compulsory for all staff who interact with the general public.
Staffs' temperature is taken on a daily basis. Furthermore, a certified institute carries out scheduled and event-related Covid-19 tests on staff.
SKI JUWEL GUARANTY
Ski Juwel Alpbachtal Wildschönau season ski pass:
We would like to offer our guests the greatest possible security before the start of the winter season pass sales. We have decided on a transparent and partnership-based refund system.
In the event of closure of the entire ski area in accordance with the Covid-19 laws or regulations by the Austrian authorities, the resulting days which cannot be consumed will be reimbursed on a pro rata winter season pass price basis of 0.775% per day. This corresponds to € 3,58 per day for a season pass for adults sold at the pre-sale rate of € 462.00.
The percentage is based on 129 winter season days (4th December 2020 – 11th April 2021).
Refunds will be processed at the end of the winter season, as in the event of an possibitly Covid-19 conditional closure, there is the possibility that the ski area will reopen.
Ski Juwel Alpbachtal Wildschönau annual pass:
With regard to refunds, the same rules apply to the annual ticket as to the season ticket. Refunding is based on the winter season ticket prices.
Refunds are calculated on the winter season passes prices.
Please note:
Currently, there is no regulation regarding refunds for the interconnected Snow Card Tirol and SuperSkiCard ski passes or regulations are still pending. Once a decision is taken, we will publish the details on our Website.
Online tickets and vouchers shop
Online tickets and vouchers shop:
visit the online ticket shop to buy your ski pass or top up your keycard. Please bear in mind postage can take several days. We guarantee utmost security! Unredeemed ski passes retain their value to 100%. The credit can be redeemed at a later date, e.g. for a ski pass for the following season. The same terms apply to gift vouchers.
SAFETY RULES IN THE SKI BUSES
- Face masks:
are compulsory in all ski buses. - Capacity increase:
where indicated for - according to experience - particularly busy schedule times the capacity can be increased by using more buses.
SAFETY RULES for EATERIES, RESTAURANTS
- Details to follow
SAFETY RULES FOR SKI SCHOOLS
Details to follow
SAFETY RULES FOR EVENTS
- Unfortunately, most of the this winters' events in the ski area have had to be cancelled. Selected events such as the Open Faces Freeride Contest will be held under the strictest security measures or under the supervision of a Covid-19 representative. In addition, modern technologies such as online streaming will be used.
WHO CAN I TURN TO IF I HAVE A QUESTION?
- contact form
- by E-Mail: info@skijuwel.com
- by telephone Bergbahn Alpbachtal office: +43 5336 5233
- by telephone Bergbahn Wildschönau office: +43 5339 5353
In ANY EVENT
If you or a person close to you feel unwell, please stay at home or in your accommodation. Do not go skiing, to any of the restaurants or participate in snow sports lessons. Should you have any of the following corona virus symptoms: fever, dry cough, aching limbs, sore throat, shortness of breath and loss or change in sense of smell or taste please call 1450 the health hotline to discuss further clarification of the symptoms.